Shipping Policy
Thank you for choosing Pomi Home. We prioritize efficient processing and safe delivery of your orders. Here's an overview of our shipping policy:
Order Processing:
- Expected Handling time is 1-2 business days. Our operational days are Monday through Friday, excluding public holidays.
- Orders placed by 2 PM EST (our order cutoff time) will be processed on the same business day. Orders placed after 2 PM EST will be processed on the next business day.
- You will receive a confirmation email with a tracking number once your order has shipped.
Standard Shipping:
- Expected Transit time is 3-7 business days. Our operational days are Monday through Friday, excluding public holidays.
- Expected Total delivery time to all destinations is 4-9 business days.
Shipping Costs:
- We offer Free shipping on all orders.
Tracking Your Order:
- Track your order by using the tracking number and link provided in your shipment confirmation email.
Lost or Damaged Items:
- If your order is lost or arrives damaged, contact us immediately at hi@pomihome.com
- We will resolve the issue promptly, which may involve sending a replacement or issuing a refund.
Returns and Exchanges:
- Refer to our Return Policy for instructions on returning or exchanging items.
Contact Us:
- If you have any questions about our shipping policy, please email us at hi@pomihome.com
We are committed to delivering your orders swiftly and securely. Thank your shopping with us!
Contact:
Email: hi@pomihome.comPhone: +1 718-790-5223
Support Hours: Monday to Friday, 9 AM – 5 PM
Address: 437 89th St, Brooklyn, NY 11209, United States